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What does Bitprom sell, and to whom?
Bitprom sells promotional gifts and personalised merchandising, with over 20,000 references in its catalogue: textiles, hospitality, home, electronics, writing, food and events. It works both with companies giving gifts to clients or employees and with individuals who need personalised items.
Does Bitprom print in-house or subcontract?
Bitprom personalises every item in its own workshop in Pulpí (Almería) and does not subcontract production to third parties. This makes it possible to control lead times, check quality piece by piece and absorb last-minute corrections. Discover the workshop.
Which printing techniques does Bitprom offer?
Bitprom works with screen printing, embroidery, DTF, sublimation, laser engraving, pad printing, digital UV printing, debossing, doming and textile vinyl. The right technique depends on the material and the printable surface of each product. See printing techniques.
Is there a minimum order quantity?
Bitprom does not set a minimum order, but below 25 units the unit price rises sharply, because the print set-up costs are spread across very few pieces. In practice, 25 units is the quantity from which the price becomes competitive, and this varies by technique: those requiring a screen or a die are more sensitive to short runs than direct digital printing. For special cases, get in touch with us.
Does the price shown on the website include personalisation?
No. The price shown on bitprom.com is for the unprinted product, per unit and excluding VAT. To see the price with branding, open the product page and use the calculator, selecting printing technique, colours and quantity. The unit price drops as the quantity increases, because the print set-up costs are spread across more units.
Can every item be personalised?
Yes. The entire Bitprom catalogue can be personalised, although any product can also be bought unprinted. Each item accepts one or more printing techniques depending on its material and available surface, and the design team advises which one is most suitable before production.
Is the design confirmed before printing?
Bitprom always sends a mockup of the design and does not start production until the customer approves it in writing. Any adjustment to size, position or colour is resolved at that stage.
Can I request samples before ordering?
Bitprom always sends a virtual proof of the design, which the customer approves before production starts. A physical sample is not part of the standard website process: it is assessed case by case for large orders, by getting in touch with us. Because production is in-house, that proof does not add weeks to the lead time.
What is the delivery time?
The lead time depends on the characteristics of the order, but Bitprom generally delivers within a maximum of 10 days from confirmation of the order and the design. Rush orders are assessed case by case.
How do I send my logo, and in which format?
The logo must be sent in vector format — AI, EPS, PDF or SVG — to speed up production. If it is sent as a bitmap, the Bitprom design team will vectorise it at an additional cost.
How do I apply a discount coupon?
The coupon is entered on the cart page, in the discount code field, before completing the purchase. Each coupon has a validity period and the specific conditions stated when it is issued.
Are returns possible?
Personalised items are made to the customer's specifications, so returns are only accepted if they are defective, by contacting info@bitprom.com within a maximum of 7 business days from receipt. Unprinted products bought by private consumers retain the 14 calendar-day right of withdrawal.